Risk Free Returns & Warranty Info

Money-Back Guarantee

JeNu offers a 30-Day, Money-Back Guarantee on the JeNu Ultrasonic Infuser System. If you purchased your Infuser from JeNu.com and you are dissatisfied for any reason, please call JeNu Customer Care at 1-855-751-JENU (5368) to obtain an RMA number. Upon receiving an RMA number, you may send your purchase back to our warehouse through your preferred carrier. JeNu does not cover the expense of return labels on international orders.

One-Year Warranty

Every JeNu Ultrasonic Infuser comes with a One-Year Warranty covering any manufacturing problems discovered while using the JeNu Ultrasonic Infuser as intended and described in the user guide. If you feel your Infuser is not working properly, please call JeNu Customer Care at 1-855-751-JENU (5368) to obtain an RMA number. Upon receiving an RMA number, you may send your purchase back to our warehouse through your preferred carrier. JeNu does not cover the expense of return labels on international orders. Once our warehouse receives your non-working unit, a replacement device will be sent at no additional cost to you.

Extended Warranty

You can purchase an additional year of warranty protection for your JeNu Ultrasonic Infuser. To learn more click here.

Non-Authorized Product(s)

Please be aware that if you purchase from a retailer not listed as authorized the product(s) may be counterfeit or used. They may not perform as guaranteed and JeNu will not take any responsibility for the purchaser's dissatisfaction.

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