FAQs

What is the difference between the Original JeNu Active-Youth Skincare System and the New & Improved JeNu Ultrasonic Infuser System?
The original JeNu System was designed to be used only with the JeNu Eye Treatment with Microspheres and JeNu Lip Serum with Microspheres. The new and improved JeNu Ultrasonic Infuser System is an open system designed to increase absorption and benefits of your favorite skin care brands. By adding the JeNu Microsphere Conducting Gel™ the old JeNu Ultrasonic Infuser will also increase absorption and benefits of your favorite skin care brands.
Can I return my JeNu purchase if I’m not satisfied with it?
Yes. All JeNu products sold on jenu.com come with a 30 day Money-Back Guarantee with Free Return Shipping, so you can try our products with no risk. To learn more about our Risk Free policy, please click here
Why do I need to use the Microsphere Conducting Gel™
The microspheres in the gel are the key to being able to use the JeNu Ultrasonic Infuser with any skin care brand. The microspheres conduct the energy from the wand to your skin and are necessary to maximize the benefits.
Do I need to use the JeNu Microsphere Conducting Gel™ with the JeNu Eye Treatment or JeNu Lip Serum?
The JeNu Eye Treatment and JeNu Lip Serum both have the microspheres required to make the ultrasound effective already in their formulas, so the Microsphere Conducting Gel™ is not necessary.
If I am using multiple products to address multiple concerns do I need to follow the steps of using the JeNu Ultrasonic Infuser System with every product?
It is best to focus on one particular concern at a time for maximum results; however it isn’t necessary. If you are layering serums all over your entire face, you only have to go through the process once which takes only one minute. If you are targeting specific areas of the face where you are applying different product to, it is more effective for you to then use the JeNu System for one minute per area being addressed.
How often can I use my JeNu Ultrasonic Infuser System?
Different skin care products will have different reactions with your skin when absorption is increased - while your skin may tolerate increased absorption of some products, it may not for others. When using any new skin care products with the JeNu Ultrasonic Infuser System, start with once a day for one minute per area to determine your skin’s reaction. If your skin tolerates the increased absorption of the new product with no negative side effects, you may increase your usage to twice a day for one minute per area. If you experience any negative reaction discontinue use.
Which skin care products can I use with my JeNu Ultrasonic Infuser System?
The JeNu Ultrasonic Infuser System can be used with any of your favorite skin care products. However, the Infuser should not be used with any prescription or over the counter drugs.
Where can I use the JeNu Ultrasonic Infuser?
The JeNu Ultrasonic Infuser can be used wherever you have a targeted cosmetic concern such as brown spots, wrinkles, scars, stretch marks etc. It is safe for use on your face - including the eye area, neck, hands, chest and body.
I have sensitive skin, can I still the JeNu Ultrasonic Infuser System?
Each skin type will react differently when absorption of products is increased. While your skin may tolerate increased absorption of some products, it may not for others. When first using the JeNu Ultrasonic Infuser, start with once a day for one minute per area to determine your skin’s reaction. If your skin tolerates the increased absorption of the product with no negative side effects, you may continue use and even increase your usage to twice a day for one minute per area. If you experience any negative reaction discontinue use.
How will I know my JeNu Ultrasonic Infuser is working?
The JeNu Ultrasonic Infuser will lightly vibrate throughout the minute that it’s on and the LED light will be on. Please note you may feel a sensation of warmth on the skin.
Will the JeNu Ultrasonic Infuser System hurt?
No. The JeNu Ultrasonic Infuser and MicroSphere Conducting Gel™ have been tested extensively and found to be comfortable and gentle on the skin. A slight tingling sensation or warmth is normal on the treatment area, but you should not feel any pain.
Where do I put the MicroSphere Conducting Gel™, on the Ultrasonic Infuser head or on my skin?
For the best results, place a pearl-sized amount of the MicroSphere Conducting Gel™ directly onto the JeNu Ultrasonic Infuser head and then apply the Infuser head directly to the skin, making small circles around the area you are treating.
Is it safe to use the JeNu Ultrasonic Infuser near my eyes?
JeNu is safe for use on the skin underneath the eyes, along the outer corner of the eye (where crow’s feet tend to form), and over the brow bone. The Infuser should not be used directly on the eyelid.
How do I clean my JeNu Ultrasonic Infuser?
After treatment you can use a dry or damp cloth to remove any excess gel or product from the Infuser. You may also run the Infuser head under warm water or use alcohol wipes.
What happens if I drop my JeNu Ultrasonic Infuser in water?
Your JeNu Ultrasonic Infuser is water resistant. If it should accidentally be submerged in water, turn off and pat dry with a towel. Allow to air dry for 24 hours to ensure the charging port is thoroughly dry before connecting to a power source.
How many times will the Infuser work before I have to recharge it?
When fully charged, the JeNu Ultrasonic Infuser will work for 30 – 40 uses before needing to be recharged.
Is JeNu safe for all skin types?
The JeNu Ultrasonic Infuser is safe for use on any healthy skin type. It should not be used if you have an existing medical skin condition or open sores.
Should I hold my JeNu Ultrasonic Infuser in one place or move it around during treatment?
The JeNu Ultrasonic Infuser is designed for direct contact with the skin, move it gently over the skin in overlapping circles. If the warming sensation becomes unpleasant in one area, simple move the wand in small circles and this should alleviate any discomfort.
How long do I need to use the JeNu Ultrasonic Infuser System before I see results?
People report that by using the JeNu Ultrasonic Infuser System they see results faster than using their favorite products alone. In a study with 160 women, 7x more women were satisfied with the appearance of their skin in just 1 week when using JeNu with their products versus using the product alone.

Each cream or serum is different though so results will vary depending on what you’re using your JeNu Ultrasonic Infuser System with.
Does my JeNu Ultrasonic Infuser come with a warranty?
Yes, your JeNu Ultrasonic Infuser is warranted to be free from defect in material and workmanship for a period of one year under normal use, after its original purchase date. This warranty extends only to the original retail purchaser with original proof of purchase and only when purchased from an authorized JeNu dealer. You may also purchase an additional year of warranty protection for $25.
Does JeNu Ship internationally?
Yes! JeNu ships to Canada, to learn more click here.